Payment & Billing Policies
Review MarComn legal policies regarding payments, refunds, and billing disputes.
MCredit Terms of Use
By purchasing and using MCredits, you agree to these payment terms. MCredits represent a non-refundable, non-transferable digital credit balance solely redeemable for services within the MarComn platform. MarComn reserves the right to modify platform fees, including job posting fees (currently 1%) and job acceptance fees (currently 5%), at any time.
Refund Policy
All MCredit purchases are generally final and non-refundable. Refunds are strictly limited to the following exceptions: 1. Duplicate billing/payment transactions. 2. Verified technical errors during checkout. 3. Incorrect crediting to your wallet. 4. Unauthorized charges under active security investigation. All refund requests must be submitted within 30 days of purchase.
Payment Disputes
If you believe there is an error in your transaction history or card statement, please contact us immediately before filing a chargeback. Filing an unwarranted chargeback may lead to temporary suspension of your account during the dispute review process.
Billing Support Contact
For all billing inquiries, refund requests, or payment issues, please reach out to MarComn Support at support@marcomn.com.
Frequently Asked Questions
How do I request a refund?
If your purchase falls under one of the allowed refund exceptions (such as duplicate payment or technical error), contact support at support@marcomn.com with your checkout transaction ID or receipt number.
What happens during a chargeback?
If a card chargeback is initiated, the associated account may be temporarily locked while we investigate the transaction with our payment processor. We recommend contacting support first to resolve issues amicably.